Subscribe With Us

THE ONLINE RETAIL DESTINATION FOR LUXURY FOOTWEAR AND FOOT CARE

 

CONTACT MYSHUBOX


Customer Experience

The MYSHUBOX Customer Concierge team are available from Monday to Friday 9am – 6pm to assist you with:

+ Placing your order.

+ Treatment & retreat bookings.

+ Detailed product information.

+ Size & fit enquiries.

+ Exchange & return queries.

+ Styling advice.

+ Foot health queries.

 

Email: concierge@myshubox.com

MYSHUBOX footwear style specialists are available to:

+ Educate & inform you about smart foot care and lifestyle enhancing options.

+ Assist in picking the perfect footwear choices from our range of styles according

to your occasion.

+ Advise about shoe care according to materials.

Submit your foot health queries to AskAFootDoctor@myshubox.com. Your queries will be submitted to registered foot care specialists.

This service is free of charge; please note that complicated cases may require further consultation, which may require payment.

Click here to find out more about the foot care treatment packages offered on the site.

MYSHUBOX.COM offers a complimentary service that will assist you along your journey to Foot Fitness. If you have any questions  about Foot Fitness –  please submit your enquiries to  “Ask Yamuna”. 

Yamuna Zake is a master teacher who has dedicated her life to understanding how the body works and helps others to create positive change in the body.  Email your enquiry to Yamuna at AskYamuna@myshubox.com. 

This service is free of charge; please note that complicated cases may require further consultation, which may require payment.

Click here to find out more about Yamuna Zake.

What Can We Do To Improve?

concierge@myshubox.com

 

Contributors & Press Enquiries

press@myshubox.com

 

Buying Enquiries 

buyingqueries@myshubox.com

 

Collaboration Enquiries 

marketing@myshubox.com

 

Alternatively, write to us at:

20-22 Wenlock Road,

London

N1 7GU

 



SHOPPING WITH MYSHUBOX

+ Use the STYLE, PARTY BOX, TRAVEL BOX, HOSIERYINDULGE BOX and BESPOKE links to help you nagivate through the products on the site. You can also shop by browsing our NEW IN section or alphabetically by DESIGNERS.

+ Once you have found an item you wish to purchase, select your size and click on the ADD TO SHOPPING BAG button.

+ Review the items in your shopping bag by clicking the VIEW SHOPPING BAG link at the top right hand side of of the page. You can remove items from your SHUBOX by clicking on the X at the side of each item in the SHOPPING BAG.

+ Click on PROCEED TO CHECKOUT to complete your order.

Your first order with MYSHUBOX.COM must be shipped to the cardholder’s billing address or a corporate work address. To ensure minimum delays to your order, please check that your billing address matches the address on your card statement, and that the cardholder’s name is written as it appears on the card. If the issuer of your card refuses to or does not for any reason authorise payment then we will not be able to accept your order. Please also verify that your contact details are filled in accurately so that we can contact you if necessary.

PAYMENT METHODS

We accept VISA, MASTERCARD, AMERICAN EXPRESSS & MAESTRO cards. Payment is only taken when your order is dispatched.

At present we do not accept PAYPAL.

PAYMENT SECURITY

All payments taken from MYSHUBOX.COM are processed via Sage Pay.

Shopping with MSB is safe and secure. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by SagePay. Please click here to view the SagePay official website and the steps that they take to ensure your shopping experience is secure.

After you place your order, you will receive an email from us acknowledging that your order has been received.

When you pay for your order by card, we carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.

If the issuer of your card refuses to or does not for any reason authorise payment then we will not be able to accept your order.


Shoe sizes can vary between brands, so to help you evaluate which shoe size will fit you best you will find a link to the size & fit guide on each page.

Size & fit advice can be found in the product description of each style. We will try our best to tell you if the item fits true to size or if you need to go up a size in your chosen style.

As part of MYSHUBOX.COM’s commitment to foot health, we will retail a range of fantastic foot care treatments on the site.

All treatments sales are by Virtual Treatment Vouchers. The Virtual Treatment Voucher and receipt will be emailed to the recipient and can be redeemed at the clinic of one of our foot care partners; The London Foot Clinic on the prestigious Harley Street or DG Podiatrist within the sophisticated Central London district of Mayfair.

Retreat Packages from our partners will be sold on the site to encourage body sustainability and increased foot fitness. All Retreat Packages will be sold via voucher downloads and will be sent to the email address specified at the time of placing an order.

Please note that Treatment Vouchers cannot be exchanged and are subject to a cancellation charge if cancelled less than 72 hours prior to a booked appointment. For full booking terms & conditions please refer to our policies here and here.

If you need help with booking an appointment, placing an order for treatment/retreat packages or if you have any specific foot care related queries, please contact us on concierge@myshubox.com.



Shipping & Returns

MYSHUBOX ships to the UK and EU member states. Should you wish to place an order from outside the EU, please contact concierge@myshubox.com for shipping rates to the following countries:

NON EU DESTINATIONS 

Australia 

Canada

Hong Kong 

United Arab Emirates 

USA 

DELIVERY TIMES & COSTS

UK (Excluding Republic of Ireland, Northern Ireland Channel Isles, Isles of Wight, Isles of Man, Scottish Highlands)

£10

Receive your purchases by NEXT DAY delivery.

Place your order before 12-noon Monday to Thursday for next day delivery.

Orders placed after 12 noon will be processed the following day.

Any orders placed after 12pm on Friday will be delivered on Tuesday.

UK EXPRESS (Excluding Republic of Ireland, Northern Ireland Channel Isles, Isles of Wight, Isles of Man, Scottish Highlands)

£5

Receive your purchases in 3-4 WORKING DAYS

Any orders placed on Friday, Saturday or Sunday will be delivered by Wednesday.

SAME DAY 

Please contact concierge@myshubox.com for further information regarding SAME DAY Delivery  availability and rates.

——————————————————————————–

NON-UK

Northern Ireland
Channel Isles
(Jersey & Guernsey, shipped on a DDU basis)
Scottish Islands
Isle of man
Isle of Wight
Scilly Isles
Republic of Ireland
Scottish Highlands

£15

Receive your purchases in 2-5 WORKING DAYS.

Please note we are only able to deliver to specific postcodes within the Scottish Highlands, please contact concierge@myshubox.com for further details.

——————————————————————————–

DELIVERY ZONE 1

Belgium
France
Germany
Ireland
Luxembourg
Netherlands

£15

Receive your purchases in 2-5 WORKING DAYS

——————————————————————————–

DELIVERY ZONE 2

Austria
Denmark
Switzerland

£16

Receive your purchases in 2-5 WORKING DAYS

Please note that customs clearance charge are applicable for Switzerland deliveries.

——————————————————————————–

DELIVERY ZONE 3

Spain
Czech Republic
Italy
Slovakia

£16

Receive your purchases in 2-5 WORKING DAYS

——————————————————————————–

DELIVERY ZONE 4

Croatia
Estonia
Finland
Hungary
Poland
Portugal
Slovenia
Sweden

£25

Receive your purchases in 4-6 WORKING DAYS

——————————————————————————–

DELIVERY ZONE 5

Bulgaria
Greece
Latvia
Lithuania
Montenegro
Norway
Romania
Serbia

£45

Receive your purchases in 4-9 WORKING DAYS

Please note that customs clearance charges are applicable for Norway and Serbia deliveries.

——————————————————————————–

MYSHUBOX aims to process and dispatch orders within 24 hours, where your items will be processed and dispatched by our warehouse. Please note that all orders are subject to independent checks and our delivery time starts from the moment an order is accepted. Please note that delivery can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.

Please note that orders placed after 1pm on Friday will be delivered on the following Tuesday. Orders placed prior to a Bank Holiday weekend will be delivered two days after the Bank Holiday.

**Orders must be received and payment cleared prior to 12pm. Orders will be dispatched by courier. This service is not available on Saturday or Sunday.

Duties, taxes, custom clearance charges and surcharges may be applicable on certain destinations. Taxes 
and duties are calculated according to your shipping destination and itemized on the Order Summary page. UK VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands. VAT will be applied to all other EU destinations. Please note: tax and duties may not be refundable when wishing to return items.

So that you do not miss out on any promotional codes MYSHUBOX may offer, simply sign up to our email notifications.

• Switzerland, Norway & Monaco are not members of the European Union. Therefore taxes and duties will not be refunded.

• Orders shipped within the EU will be refunded taxes and duties.

• Orders shipped outside of the EU will not be refunded taxes and duties.

• Exchanges outside of the EU will incur additional taxes and duties on the exchanged items.

Please click here for our Returns Policy.

Taxes and duties are calculated according to your shipping destination. To ensure that the most accurate pricing, taxes and delivery costs are displayed, please click on the link at the top of our website and select your country from the list of shipping destinations. The total on the order summary page will then show you a breakdown of the costs.

Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price.

Should your order be shipped to a DDU (Delivery Duty Unpaid) destination, the product prices displayed will be exclusive of all taxes and duties, as well as UK VAT. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

Once your order has been dispatched for delivery you will receive email confirmation advising of this, which will include your tracking number.

You are then able to track the status of your order by clicking here. Alternatively, please email us at concierge@myshubox.com and we will be happy to track the status of your order on your behalf.

Currently we are only able to deliver to UK, EU & selected worldwide destinations.

Please contact concierge@myshubox.com for shipping rates to the following countries:

NON EU DESTINATIONS 

Australia 

Canada

Hong Kong 

United Arab Emirates 

USA 

Delivery to BFPO, PO Box, freight forwarding and APO addresses are not permitted.

Please note that any products containing potentially volatile or flammable chemicals such as nail varnish is classified as HAZMAT. We ship the item sealed so that there are no fumes released. These chemicals are considered more of a hazard once opened; therefore all HAZMAT items are sold as FINAL SALE.

MYSHUBOX is unable to redirect orders once your purchase has been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

If you or the intended recipient is not in when our courier attempts to deliver, they will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to pick up the item or rearrange delivery. Please note if you rearrange to deliver to another address, this may incur an additional charge that is out of our control.

If you are not happy with your purchase, you have 28 days to decide whether or not to keep your items. Please note Returns Merchandise Authorisation  numbers must be requested within 14 days of receiving your order. You will then have a further 14 days to return or exchange unsuitable items. Items must be returned unworn, in their original packaging with proof of purchase and all associated material.

For returns in the UK, we can collect from the address of your choice, please note that at this time we are unable to cover the cost of UK, EU & ROW returns or exchanges, however a chargeable returns service is offered.

For EU returns, we would prefer that you use our insured returns service. However, if you wish to send your purchase back to us with your own courier; we recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also advise that you use a secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute. If you intend on returning the items via your own service, please email concierge@myshubox.com for returns instructions. For further details regarding returns please click here.

All exchanges are based on stock availability. Please note if you wish to exchange for a different size shipping costs will apply for the exchange. If you are based outside the EU you will need to pay taxes and duties in addition to shipping charges.

Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new piece separately.